Descripción del puesto

What's the role?

We’re looking for the next generation of high-performing, post-graduate talents to take our company forward. The LLA Graduate Program is a management development program like no other, with real responsibility from day one.

What does the role involve?

The LLA Graduate Program is a two-year program, where you’ll quickly be involved in a range of strategic projects, with lots of exposure to senior management. It’s fast paced and challenging, but we’ll closely coach and mentor you. The program is split into 2 stages of work:

• First Year: Strategic Local Projects
• Second Year: Strategic Regional Project

As a Graduate in the Digital track, you can be assigned to projects in the different verticals of the function: Digital Platforms, Digital Marketing and Digital Transformation. Part of your responsibilities may include, but not limited to:

• Optimize BOT navigation flows.
• Identify opportunities in our digital channel to improve the customer experience (i. g. to reduce texts, hence navigation time)
• Identify need of visual content
• Align with digital market leaders on the process to build visual content for BOTs
• Implement at least 2 new digital contents to enhance customer experience, aligned with App visualization
• Map current capabilities for self-service and identify opportunities for improvement
• Analyze data from customers to build digital marketing campaigns

What do we offer?

Show us what you can do and in return, we promise you the experience of a lifetime, the opportunity to work in an international and diverse environment, and a fast-track career, surrounded by a caring culture that creates moments that matter though our passion and pride. We want you to be successful during the journey, and this is how we will support you:

• Mentoring: A mentor will be assigned at the beginning of the program to guide you while you navigate the LLA culture and matrix and support you with technical, business and leadership knowledge.
• Leadership Exposure: We want to share your contribution to our leaders, as part of the program, the outcomes and learnings of each project will be shared in a Leadership Committee.
• Career Development Workshops and E-Learning Support with a curated learning path for the program to unleash your personal strengths.

Requisitos

What you need is:

• You’ve recently graduated, with a Bachelor´s degree. Your degree is likely to be related with the track you are applying to: Digital/Customer Experience Track but we’ll other subjects’ studies if you can prove you have a mind for our business.
• You’ve spent up to three years, in a professional environment, like an internship, apprenticeship or work experience, or have just started your career and want an opportunity where you can perform well and progress.
• You’re fluent in English. If applying to Panamá, Puerto Rico, or Costa Rica you must be fluent in English and Spanish.
• You’re mature and assertive, curious, and committed. You’re a flexible team player with good communication and social skills.

Beneficios

Benefits:

• Competitive market salary
• Great work environment
• Professional Growth Opportunities

Link to Apply LLA:

https://careers-lla.icims.com/jobs/68148/graduate-program---digital-cx-track/job?mode=view&mobile=false&width=733&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-300