IT Help Desk Technician

INSIGNIA RESOURCES PANAMA S.A. -

Insignia Resources is an offshore staffing solution dedicated to providing our clients unparalleled talent, results, and customer experience. We do so by recruiting only the most passionate, motivated, and customer service-centric candidates from our broad network in Panama. We combine our 20+ years of Management experience and operational expertise to transform our clients’ existing processes into streamlined and effective operating systems that incorporate Insignia staff and fuel success.

  • Panamá, Panamá - Panama
  • Tecnología, Sistemas y Telecomunicaciones
  • No especificado
  • No especificado | Presencial
  • Junior
  • No especificado (Indistinto)

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Descripción del puesto

We are currently looking for an IT Support Technician to join our global IT team. The ideal candidate will have 1+ years of experience in an IT support desk environment, helping people solve a wide range of technical issues. You will need solid technical expertise combined with strong customer service skills, a teamwork mentality, and a desire to help others.

Primary Responsibilities:

  • Monitor and solve tickets from the support desk ticketing system through inbound/outbound calls, MS Teams, or email.
  • Help Team Members with a wide range of IT issues, remoting into computers to provide "hands-on" assistance, while talking with them on the phone.
  • Interact with local staff to understand and escalate a wide range of IT issues.
  • Use Active Directory and Azure Active Directory to retrieve information, assign permissions, reset passwords, etc.
  • Receive, configure, and ship Windows 10 laptops, peripherals, along with Apple iPhones and iPads, while updating the inventory system.
  • Inspect, test, troubleshoot, and repair basic laptop hardware issues.
  • Work with hardware vendors over the phone to troubleshoot issues or arrange for warranty repairs.
  • Assist with onboarding, user training, and knowledge base documentation.
  • Research and test hardware, software products, and system solutions during IT projects.

Requisitos

  • 1+ years of practical, hands-on IT helpdesk and customer service experience. Additional professional coursework in computer science or certification, such as A+ preferred.
  • Strong knowledge of troubleshooting Windows 11, Microsoft Office 365, including Outlook, Teams, and OneDrive.
  • Familiarity with Active Directory and Azure.
  • Excels at teamwork and working with people to solve complex/advanced issues, with the ability to multitask, prioritize, and work efficiently.
  • Candidates must be Panamanian citizens or hold a valid work permit for employment in Panama
  • Advanced verbal and written English communication

Beneficios

At Insignia, we value our team members and strive to create a supportive work environment. Here are some of the benefits you can expect:

  • Attendance Incentives: We offer a monthly attendance bonus for those who consistently maintain excellent attendance and punctuality.
  • Health and Life Insurance: Eligible employees receive private health and life insurance coverage after completing their initial probationary period.
  • Parking Assistance: If you require parking and have a vehicle, we provide partial assistance with parking costs.
  • Referral Program: We encourage you to refer qualified candidates to join our team and offer referral bonuses.
  • Monthly Activities: We believe in fostering a sense of community and well-being. Our team enjoys various monthly activities.
  • Discounts: You will enjoy exclusive discounts at various stores, gyms, restaurants, optical stores, and more.
  • Free Mental Health Assistance: We prioritize your well-being, with two onsite psychologists available to support you, whether you need someone to talk to or professional guidance, our dedicated team is here to help you thrive both personally and professionally.
  • Doctor OnSite: We have an on-site doctor available to provide medical assistance whenever you need it. Whether it's a routine check-up or urgent care, our dedicated medical professional is here to ensure you stay healthy and supported.

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